Privacy policy

1. Introduction

Sorry Sugar is committed to maintaining the highest standards of data security and protecting your personal information.

This Privacy Policy explains:

  • What personal information we collect

  • How and why we collect it

  • How we use and share it

  • The steps we take to protect it

  • Your rights regarding your personal data

By using this website, you agree to the terms of this Privacy Policy. If you do not agree, you should not access or use the website.

Please note: This Privacy Policy may be updated at any time without prior notice. You are encouraged to review it periodically to stay informed of any changes.

2. Collection of Personal Information

Sorry Sugar collects only the information necessary to provide accurate and efficient services.

The information we may collect includes:

  • Name

  • Address

  • Phone number

  • Email address

  • Date of birth

  • Details of products purchased or requested

  • Language preferences

  • Technical data such as IP address, browser type, browser version, and operating system

This information is primarily used to process orders, provide refunds, and improve user experience.

We do not sell, rent, or lease your personal information to third parties.

In addition, we may automatically collect certain information based on your activity on the website. This includes:

  • The website you came from (referring URL)

  • The pages you visit on our site

  • The website you visit next

  • Your browser and device information

This data is analyzed in an aggregated manner to understand user behavior, improve services, and enhance security.

3. Payment Information

Sorry Sugar does not collect or store your credit card, debit card, or banking details.

All payment information is securely processed through third-party payment gateways and is directly transmitted to banks or payment networks.

4. Registration and Account Security

To access certain features, you may need to create an account. Registration is free.

During registration, you may be required to provide:

  • Your name

  • Email address

  • Password

You are responsible for maintaining the confidentiality of your password.
You must not share your password with anyone.

If you suspect your account has been compromised, you should change your password immediately.

5. Technologies Used for Customisation

We use various technologies to improve and personalize your experience on the website. These include collecting information such as:

  • Referring URL

  • IP address

  • Browser type and language

  • Date and time of access

This helps us:

  • Recognize returning users

  • Save preferences

  • Improve website functionality

In some cases, this information may be combined with personal data you provide.

6. Web Beacons and Tracking Technologies

We may use technologies such as:

  • Web beacons (clear GIFs or pixel tags)

  • Tracking links

These are small pieces of code embedded in our website and often work alongside cookies.

They may:

  • Track user responses to advertisements

  • Help improve advertising effectiveness

  • Enhance customer support and usability

If you disable cookies, these technologies may not function properly, and some features of the website may be limited.

7. Cookies

Cookies are small files stored on your device that help us:

  • Analyze website traffic

  • Improve functionality

  • Provide personalized content

  • Enhance security

Some features of the website are only available through cookies.

Most cookies are temporary (session cookies) and are deleted when you close your browser.

You can disable cookies through your browser settings, but this may affect your ability to use certain features of the website.

8. Use of Personal Information

We use your personal information for various purposes, including:

  • Providing and managing services

  • Processing transactions and collecting payments

  • Resolving disputes and troubleshooting issues

  • Ensuring website security and preventing fraud

  • Understanding customer preferences and behavior

  • Communicating updates, offers, and services

  • Customizing your experience

  • Enforcing our terms and policies

We may also analyze demographic and profile data to improve our products and services.

Your IP address may be used to:

  • Diagnose technical issues

  • Administer the website

  • Gather general demographic data

We may occasionally request participation in surveys, which may collect additional demographic details to improve your experience.

9. Communication and Marketing

If you provide your contact details, we may contact you through:

Emails

  • Newsletters

  • Promotions

  • Product updates

You can unsubscribe at any time using the link in the email or by updating your profile settings.

Text Messages (SMS)

  • Promotional offers

  • Product updates

  • Event information

Sorry Sugar does not send unsolicited messages.
However, your mobile service provider may charge standard messaging fees.

Phone Calls

  • Product or promotional information

  • Customer support

Service Communications

We may send essential communications such as:

  • Registration confirmations

  • Order updates

  • Customer support responses

These are necessary for providing services and cannot always be opted out of.

10. Personalized Services

We may use your personal data to:

  • Recommend products

  • Tailor content and offers

  • Improve your overall shopping experience

This information may be shared with you via email, SMS, or phone calls.

11. Events, Surveys, and Promotions

Sorry Sugar may conduct:

  • Contests

  • Promotions

  • Surveys

These may have separate rules explaining how your data will be used.
If no separate rules are provided, this Privacy Policy will apply.

12. Advertising

We may use third-party advertising companies to display ads.

These companies may collect non-personal information (excluding your name, email, phone number, etc.) about your visits to show relevant ads.

We are not responsible for your interactions with these third-party websites.

13. External Links

Our website may contain links to third-party websites.

Once you leave our website:

  • We have no control over those sites

  • We are not responsible for their privacy practices or content

These links are provided for convenience and do not imply endorsement.

14. Sharing of Personal Information

We may share your information with:

Affiliates and Group Companies

For:

  • Fraud prevention

  • Service improvement

  • Account verification

Service Providers

Such as:

  • Delivery partners

  • Payment processors

  • Customer support providers

  • Data analysis companies

These third parties only use your information for specific services and must follow this policy.

Third Parties (with Consent)

If you agree, your information may be shared with partners (e.g., co-hosted events or promotions), and they may use it according to their own policies.

Legal Requirements

We may disclose your information:

  • To comply with laws or court orders

  • To enforce our policies

  • To protect rights, safety, or property

15. Business Transfers

If Sorry Sugar is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

The new entity will be required to follow this Privacy Policy.

16. International Data Transfers

Your data is generally stored in India.

If transferred to another country, it will be protected under applicable laws in that jurisdiction.

17. Your Choices (Opt-Out)

You have the right to:

  • Opt out of marketing communications

  • Update or correct your personal information

  • Request deletion of your data

18. Policy Updates

We may update this Privacy Policy periodically.

We will:

  • Post updates on this page

  • Notify you of significant changes where required

Previous versions may be archived for reference.

19. Feedback and Contact

If you have questions or concerns, you can contact us:

Email: support@sosorrysugar.com
Phone: +91-9217316851

We will respond and correct any inaccurate information promptly.

20. Our Rights

Sorry Sugar reserves the right to:

  • Monitor website activity for legal and security purposes

  • Disclose information if required by law

  • Remove harmful or illegal content

  • Suspend or terminate accounts that violate rules

  • Refuse service if misuse (such as resale) is suspected

  • Limit purchase quantities 

21. Children’s Privacy

This website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.
If such information is discovered, it will be deleted.

22. Consent

By using this website and providing your information, you:

  • Consent to the collection and use of your data

  • Agree to its sharing as described in this policy

If you believe any of your information is incorrect or incomplete, you can contact us, and we will correct it promptly.