Real Stories From Ex-Sugar Lovers
Turns out people love sweetness not sugar
The Breakup Trial Kit
₹399
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Free tumbler inside
The Breakup Trial Kit
5 Flavours | 20gm Sachets
French Vanilla Cloud
Hazel Almond Latte
Sea Salt Caramel
Butter Gooey Toffee
Silk Chocolate Mocha
₹399
Tax Incl.
Whole pack contains
Fiber
4.6gms
Fat
0.6gms
Calories
195kcal
Description
It Took 4 Years to Get This Taste Right.
We didn't just remove sugar and call it healthy. We spent four years and refined it through 10,000+ customer feedbacks to create coffee you'll actually crave.
Just Add Water.
Empty the sachet, add 100ml water, shake, and you're ready to sip.
For a Frappé, just add ice extra and blend.
Zero Added Sugar. Naturally Sweet.
Sweetened with monk fruit, not sugar. The result? Coffee that's naturally sweet without the sugar spike.
Your Breakup Trial Kit.
Explore our all five flavours:
French Vanilla Cloud - Creamy Vanilla Meets Smooth Arabica Coffee In This Café-Style Coffee Premix. Rich, Comforting, And Made With Zero Added Sugar.
Hazel Almond Latte - Roasted Hazelnut And Almond Notes Blend With Smooth Arabica Coffee For a Rich And Creamy Latte-Style Coffee Premix.
Sea Salt Caramel - Sweet Caramel, A Hint Of Sea Salt, And Rich Coffee Create The Perfect Balance In Every Sip.
Butter Gooey Toffee - Buttery Caramel Toffee Notes Melt Into Rich Arabica Coffee, Creating A Gooey, Comforting Cup That's Impossible To Forget.
Silk Chocolate Mocha - A Smooth Blend Of Arabica Coffee And Real Cocoa Solids, Crafted For Those Who Take Their Coffee Seriously.
With a free Sorry Sugar tumbler included in the box.
Found your favourite? Upgrade to a full-size pack and redeem Rs 399 and make it your everyday coffee. If you dont find your perfect match, then get a refund no questions asked.
No Added Sugar. No Compromise.
Because the best coffee shouldn't make you choose between taste and health.
Nutritional facts
Shipping, Redeem & Refund
Redeem Your Trial Pack Cashback
How to Earn Cashback
Love your coffee? We've made upgrading even more rewarding.
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Purchase the ₹399 Sorry Sugar Trial Pack from our official website.
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Once your Trial Pack is successfully delivered, the entire ₹399 amount will be credited to your Sorry Sugar Wallet as cashback.
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The cashback can be used towards the purchase of any Full-Size Pack (15 Sachets) available on our website.
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Your cashback is valid for 30 days from the date it is is credited to your wallet.
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Cashback is non-transferable, cannot be exchanged for cash, and cannot be combined with any other promotional offer, discount, or coupon unless stated otherwise.
How to Redeem Your Cashback
Visit the official Sorry Sugar website and choose your preferred Full-Size Pack (15 Sachets).
Add the product to your cart and proceed to checkout.
Log in using the same account used to purchase the Trial Pack.
Your available ₹399 wallet cashback will automatically appear at checkout. Select it to apply the balance to your order.
Complete the payment for any remaining amount (if applicable) and place your order.
Important Notes
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Cashback is issued only for Trial Packs purchased through the official Sorry Sugar website.
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Wallet cashback can be redeemed only on the purchase of a Full-Size Pack (15 Sachets).
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Cashback expires 30 days after it is credited and cannot be reissued once expired.
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Wallet cashback has no cash value, cannot be withdrawn to a bank account, and cannot be transferred to another user.
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Sorry Sugar reserves the right to modify or discontinue the cashback program at any time without prior notice.
Trial Pack – Risk-Free Refund Policy
We believe you'll love your coffee. But if it isn't for you, we've got you covered.
How to Request Your Refund
We believe you'll love your coffee. But if it isn't for you, we've got you covered.
Check Your Eligibility
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Refund requests must be submitted within 48 hours of your order being delivered.
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This policy is applicable only to orders placed on the official Sorry Sugar website.
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The Risk-Free Trial is valid for one ₹399 Trial Pack per customer.
Email Us
Send an email to support@sosorrysugar.com or contact us within 48 hours of your order being delivered.
Include the Following Details
To help us process your request quickly, please include:
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Your Order ID
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Your feedback (If any)
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Your registered name and contact number
Reverse Pickup
Once approved, we might arrange a reverse pickup of the Trial Pack from your delivery address.
Refund Processing
After the returned product has been successfully received and verified, your refund will be initiated.
Receive Your Refund
The refund will be credited to your original payment method within 24 hours of successful verification. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.
Important Notes
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Refund requests received after 48 hours of delivery will not be eligible.
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This offer is valid only for purchases made through the official Sorry Sugar website.
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The Risk-Free Trial can be claimed only once per customer.
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Sorry Sugar reserves the right to decline refund requests that do not meet the above eligibility criteria.
Return & Cancellation Policy
Sorry Sugar aims to provide customers with the best possible shopping experience. However, since our products cannot be reused or resold once opened or consumed, they are not eligible for return after delivery. Any damage caused due to improper storage, handling, or incorrect preparation will not be covered under this policy. Additionally, this policy does not cover reactions arising from individual dietary sensitivities or allergies to specific ingredients. Customers are advised to review the ingredient list carefully before consumption.
Sorry Sugar is not responsible for any damage that occurs after the delivery of products. To raise a claim for missing items, leakage, breakage, damaged, or incorrect products, customers must provide a clear unboxing video showing the original packaging and the condition of the product at the time of opening. This video is mandatory for all such claims.
To request a refund, customers should contact us at our customer support, along with relevant images and videos supporting the claim. The subject line of the email should include “Refund For.” If a package appears tampered with, damaged, or defective at the time of delivery, customers must refuse to accept it immediately from the delivery partner.
If an order is marked as delivered but has not been received, customers must report the issue within three days of the delivery status. No refunds will be processed after this timeframe. Delivery charges are non-refundable, as they are charged by delivery partners. All refund requests must be submitted within 48 hours of delivery along with the required proof.
Once approved, refunds may take up to 10 days to be credited. For Cash on Delivery (COD) orders, refunds will be transferred to the bank account provided by the customer within 4–7 working days. Sorry Sugar will share the transaction ID and confirmation details, including screenshots, once the refund is initiated.
Cancellation Policy
Orders can only be cancelled before they are dispatched from the warehouse. Once a cancellation request is approved, refunds for prepaid orders will be credited back to the original payment method within 10 days of acceptance.
FAQ’s
Q1. After acceptance of cancellation/refund, how long would it take to receive back my funds?
Refunds for prepaid orders are credited to the original payment method within 10 days of approval. In the case of COD orders, refunds are processed to the bank account shared with the customer support team within 4–7 working days. Sorry Sugar will provide confirmation details, including transaction IDs and relevant screenshots, once the refund is initiated.
Q2. Does the policy cover opened/used products?
No, this policy does not cover products that have been opened or used. It only applies to cases involving leakage, broken items, or missing products.
Q3. How can I cancel my order in case I placed it by mistake?
If an order is placed by mistake, it can be cancelled directly from the order confirmation page within the first few hours. Alternatively, customers can contact support at support@sosorrysugar.com for assistance.
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
Free Shipping On All Orders ₹399 & Above
How To Make It Right. Every Time.
Clear steps. Nothing extra. Definitely zero added sugar.
Step 1
Empty SORRY SUGAR Sachet Into The Tumbler.
Step 2
Add Water 100ml (Hot Or cold) . Stir For Hot, Shake For Cold
Step 3
Drink It Like It Should Be. Your Sweet Sweet Sugarless Coffee.
Step 1
Empty the sorry sugar sachet into the mug.
Step 2
Add ice (40g) + water (40ml) and blend it like you mean it.
Step 3
Drink it like it should be. Your sweet sweet sugarless coffee.
Your Next Better Decision
Frequently asked questions
Every Sorry Sugar coffee contains zero added sugar and is sweetened with monk fruit instead, giving you the sweetness you expect without adding sugar. The result is a zero glycemic impact coffee that doesn't ask you to compromise on taste. It's everything you love about a café-style coffee just without the sugar.
Yes! The Breakup Trial Kit includes one sachet of every Sorry Sugar flavour, plus our signature Sorry Sugar Tumbler. The best part? The entire value of the Trial Kit is redeemable on your next purchase.
We chose monk fruit because it delivers the best of both worlds. It's 100% natural, has a zero glycemic index, is around 300× sweeter than sugar, and has a clean, smooth taste without the bitter aftertaste of many other sweeteners. It's also diabetic-friendly, making it the perfect sweetener for every Sorry Sugar drink.
Zero added sugar is just the beginning. Every Sorry Sugar coffee is fibre-rich, low in calories, and contains prebiotics to support your daily routine. Combined with our monk fruit sweetening and zero glycemic impact, it's a coffee that's built to taste good and do more.
Yes. All Sorry Sugar products contain skimmed milk to deliver the rich, creamy café-style taste you know and love.
