Terms of service

1. General Information

This document is an electronic record under the Information Technology Act, 2000. It does not require physical or digital signatures.

By using this website, you agree to all the terms, conditions, and policies mentioned here. These terms apply to everyone using the site, including customers, browsers, and contributors. If there is any conflict between these terms and others on the website, they will apply.

If you do not agree with these terms, you should not use the website.

Sorry Sugar may update these terms at any time. Continued use of the website means you accept those changes.

2. User Agreement

By accessing or using the website (www.sosorrysugar.com) or purchasing products, you agree to follow these terms.

Sorry Sugar can change these terms at any time, and updates will take effect immediately once posted.

3. Important Disclaimers

  • Sorry Sugar does not guarantee that the website content is accurate, complete, or always available.

  • Your data may be processed or stored outside India using third-party services, and privacy standards in those locations may differ.

  • Sorry Sugar is not responsible for data loss or damage caused by hacking or cyber-attacks.

4. Eligibility

You must be legally able to enter into a contract under Indian law. Minors can only use the website under the supervision of a parent or guardian.

5. Account Responsibility

You are responsible for keeping your account details accurate and secure.
Sorry Sugar may suspend or terminate accounts with incorrect or suspicious information.

6. Electronic Communication

By using the website, you agree to receive communications electronically (such as emails). You can opt out when given the option.

7. Product Use

  • Products are for personal use only. Reselling is not allowed.

  • If there is damage or a delivery issue, you must contact customer support within 24 hours.

8. Fees

  • Browsing the website is free.

  • You only pay for products, taxes, and delivery charges.

  • Failure to pay may result in account suspension or legal action.

9. Acceptable Use of the Website

You agree to use the website only for legal purposes and in line with these terms.

You must not:

  • Access the website through unauthorized methods (e.g., bots, scripts).

  • Disrupt or interfere with the website or its systems.

  • Copy, resell, or misuse website content.

  • Redirect customers to other platforms.

  • Send unauthorized promotional messages.

  • Impersonate others or provide false information.

  • Attempt to hack, reverse engineer, or damage the website.

You must not upload or share content that:

  • Belongs to someone else without permission.

  • It is harmful, abusive, illegal, obscene, or discriminatory.

  • Violates intellectual property rights.

  • Contains false or misleading information.

  • Threatens national security or public order.

  • Contains viruses or harmful software.

  • Promotes illegal activities, gambling, or unverified online games.

10. Website Availability

Sorry Sugar may:

  • Refuse service at any time for legal reasons.

  • Modify or discontinue the website or its services without notice.

  • Restrict access to parts or all of the website.

They are not liable if the website becomes unavailable.

11. Limitation of Liability

Sorry Sugar is not responsible for indirect damages such as loss of profits, data, or other consequences arising from the use of the website.

12. Indemnity

You agree to protect and compensate Sorry Sugar and its affiliates if your actions violate these terms or cause harm.

13. Dispute Resolution

If you experience any issues:

The company will try to resolve disputes amicably.

14. Intellectual Property Complaints

If you suspect a violation of your rights, please reach out to support@sosorrysugar.com.
Sorry Sugar may take action but is not responsible for third-party content.

15. Governing Law

These terms are governed by Indian law. Any legal disputes will be handled in courts located in Gurgaon, India.

16. General Conditions

  • This agreement does not create any partnership or agency relationship.

  • If one part of the terms is invalid, the rest will still apply.

  • Sorry Sugar can update these terms at any time, and continued use means acceptance.

17. Product Disclaimer

Sorry Sugar products contain food-grade ingredients, natural extracts, and alternative sweetening agents. Consumers are advised to review the ingredient list on the packaging prior to consumption. Individuals with food allergies, dietary restrictions, or underlying
medical conditions should consult a qualified healthcare professional before use.

Sorry Sugar shall not be held liable for any adverse reactions arising from undisclosed allergies, pre-existing conditions, or failure to follow recommended usage guidelines. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

*These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.